Frequently Asked Questions
Everything you need to know about our traditional Viennese delicacies.
How do you ensure the freshness of your cakes during shipping?
Our cakes, including the world-famous Sachertorte, are baked fresh and immediately vacuum-sealed or placed in specialized protective wooden boxes to preserve moisture and flavor during transit.
Do you offer international shipping?
Yes, we ship our handmade delicacies worldwide via premium couriers. Delivery times vary by destination, but we prioritize express shipping to ensure products arrive in perfect condition.
Can I include a personalized message with my order?
Certainly. During the checkout process, you can select a greeting card option and provide a custom message which we will hand-write or print to accompany your gift.
What is the shelf life of the Demel Sachertorte?
When stored in a cool, dry place (between 15-18°C), our Sachertorte remains delicious for several weeks. We recommend not refrigerating it to maintain the ideal texture of the chocolate glaze.
Are there vegan or gluten-free options available?
While we specialize in traditional Viennese recipes that often contain flour, eggs, and dairy, we do offer a selection of dark chocolates and specific confections that cater to various dietary needs. Please check the product descriptions for allergen information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional instant transfer methods to make your shopping experience as seamless as possible.