Returns & Exchanges
Due to the perishable nature of our traditional Viennese pastries and confectionery, returns are generally restricted to ensure food safety and quality. If your order arrives damaged or incorrect, please contact our customer service team within 24 hours of delivery.
Contact Customer Support
Send an email to our support team with your order number and a brief description of the issue regarding your confectionery.
Submit Visual Proof
Include clear photographs of the damaged product and the original packaging to help us expedite your claim.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a replacement or refund is applicable.
Resolution Delivery
Once approved, we will initiate a priority shipment for a replacement or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing